Program developers use tools provided by the operating system. Among the tools Window users Internet Explorer. Update to the latest version of Internet Explorer. Clear cookies and cache. Set security level to medium. Highlight "Trusted Sites", then click the "Sites" button. More troubleshooting tips. This may be because the program was installed without administrative privileges. Since Vista, SketchUp required the program be installed as Administrator.
Windows 7 0xcb error on startup Forum thread. Installing SketchUp. A great many bug splats have to do with graphic driver deficiencies. Problem with SU Clearing out excessive toolbar entries in the registry may help those who have collected 'millions' of plugins.
Performace lags when both SketchUp and Firefox are open. Disable hardware acceleration in Firefox while using SketchUp. The palette browsers have to repopulate before you can use the program. While at it, choose list viewing instead of thumbnails in those browser windows if possible.
That can help speed up the modeling process a bit too. SketchUp uses your operating system's default browser to do things like open window dialogs and search the 3D Warehouse when using the Components browser.
While the Internet Explorer's Tools menu is open, it is a good opportunity to clear the browser cache and cookies if that has not been done recently. A dialog will open will several things that can be deleted. Keeping the Temp folder clean can help improve browser performance. Yet more tips to tune up Internet Explorer if clearing out cache and cookies is not enough A plugin also may be the problem.
The Plugins folder can simply be renames to prevent plugins from loading. Troubleshooting plugin-related crashes have become easier with SketchUp 8 maintenance release 2. All plugins can be disabled from the Ruby console inside SketchUp. However, disabling all plugins only helps to identify a problem caused by some plugin, not which plugin. The old method of troubleshooting naughty plugins and what needs to be done to identify a specific plugin is to remove half of the plugins from the Plugins directory, restart SketchUp.
If the problem continues, remove half of the remaining plugins and restart SketchUp again You get the idea? This error may appear if you try to use non-alphanumeric characters in a SKP file name. If there still are performance issues, check if your graphics card is compatible with all the monitors.
One sketchupper discovered two of his old VGA monitors were not compatible with the graphics card, especially when it encountered the higher OpenGL demands and graphics performance after upgrading to SketchUp , which became jerky as compared to SketchUp performance. Manage multiple monitors with MultiMonitorTool..
And always, try updating the graphics driver. SketchUp file thumbnail support was recently added. This problem often popped up on Windows 10 machines with Intel graphics, though other computers experienced the problem too. A workaround was added for users who upgraded to SketchUp Pro To set this preference open Command Prompt and enter:. Note: If you installed SketchUp in a non-default location you will have to update the location above. OK, there are a few good reasons to do this This feature caused some confusion for some licensed Pro users who neglected to entered their licensing information yet continued using SketchUp after the trial expired and thought they were still using the Pro version.
So now there are two separate installations - Pro and Free. Now a new problem popped up - an incomplete uninstallation of SketchUp Pro 8 when some people go through the SketchUp Pro trial and decide to downgrade and install SketchUp Free.
Some files and registry entries may be left behind after uninstalling SketchUp Pro and replacing it with SketchUp Free which makes the computer think the Pro version is still installed,. Help Center General instructions for uninstalling the program. However, this may not be enough Reboot restart the computer after uninstalling SketchUp Pro to help insure stray files and registry keys have been removed.
Then install SketchUp Free. But if that is not enough Search for the Pro trial license file and manually remove or just rename the file located at:. Look over the other tips on uninstalling SketchUp listed below - which include clearing the registry Revo Uninstaller An uninstaller which removes all bits, including registry entries.
Windows Installer Cleanup Utility Cleans up residual bits and pieces. Note: Many people have mixed feelings about registry cleaner utilities. If anyone goes this route, do the research necessary to learn about the Registry, setting up system restore points, and finding the right cleaning utility for the job. Advanced Registry Repair. Backuping the XP Registry An article covering some facts about the brain center of your computer.
Don't mess with the Registry unless comfortable. CCleaner All-around fantastic utility for cleaning out accumulated crap which also has a registry cleaning tool. Wise Cleaner Recommended by Microsoft, yet the malware scanner Ad-Adware tagged it as a threat but then WiseCleaner does alter the registry.
If comfortable mucking about in the registry Search the registry for "sketchup". Look for a key for "AllowRevertToFree" with the value set to 0. Change the value to 1. Now open Sketchup from the desktop shortcut. When the opening splash screen prompts that the trial time was up, there should be a button for "Downgrade to SketchUp Free".
In case SketchUp was installed on an external drive which latter failed If the drive J: is still listed in Explorer but inaccessible, the installer also starts with an error message "'Program Files' is not a valid short file name. Solution 1: Make J: available again so that you can properly uninstall SketchUp. Remove your broken hard drive if you haven't yet.
If you have a usb thumb drive, insert it. Go to " Computer management " and "Disk management". There should be a list of storage media. Right-click on the thumb drive and change the drive letter to J. Then launch the SketchUp installer and uninstall SketchUp. Now you can change the drive letter back to normal and reinstall SketchUp to the system's default drive.
Solution 2: Remove SketchUp from the registry. Try a registry cleaner CCleaner. Open as administrator regedit. You should find at least two entries with name "InstallLocation" and that file path; delete them. The blue screen of death appears from system conflict. If one happens while trying to use SketchUp, a prime suspect would be a driver, specifically the graphics driver. But a graphics driver is one of many things that can cause a BSOD. A sickly mouse driver can cause a BSOD too.
To test if the graphics driver is involved, temporarily disable hardware acceleration at the system level - or try installing in Clean Boot mode or Safe Mode as described in the next section. Disable hardware acceleration through the graphics card control panel. Disable hardware acceleration through Windows control panels.
Right-click on desktop in XP at least. Well the only thing I can suggest is, even though your account is an Admin acct. I just tried installing both the bit and bit versions after turning off my antivirus.
Same error results. Do you know if you have any Hard Drive buffering set on aggressive settings? There was also another issue where Windows file system buffering was discussed.
Remote Desktop Connections - Due to hardware restrictions in shared environments we can't reliably predict how SketchUp will perform.
Multi-Core Processors - SketchUp will run on multiple-processor machines; however, SketchUp will only use one processor. SketchUp doesn't support hyper-threading or multi-threading at this time. The 3Dconnexion website has more information about these controllers. Icons are sized when SketchUp starts up. The SketchUp forum is the place to be.
Our outstanding community of passionate experts have answers to your questions. Help Center. During this time, you might be prompted to re-enter your credentials username and password. Learn more about our security upgrades. SketchUp Pro - System Requirements Like many computer programs, SketchUp requires certain hardware and software specifications in order to install and run. If you're using SketchUp on a production machine then we discourage updating your OS at this time.
November 4th, The trouble shooter also states that my hardware accelleration has been turned off which makes no sense to me. The latest drivers are installed for my graphic card but as I said lot of people are having this problem since recent update for Windows Please, is there any way this can be rectified. How can I uninstall recent updates. I have reinstalled the program several times and no change in the performance, Sketchup now totally sucks.
We cannot imagine how frustrating this situation could be. An update of the software might be needed to get in working again. But that's for the developer to decide. In the meantime, try to open the app in compatibility mode. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Certain types of updates cannot be uninstalled the only other option is System Restore to see if you can roll back to before the problem started.
You may need to report this to the software provider. I'm having the exact same problem. Sketchup has become completely unusable, you use the feature 10 times a minute to select an object or face and now it takes 30s to select something.
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