The other reason to move to Splynx was that we didn't have access to the database or API, and had no way to create our own queries. Thus, flexibility was quite important and Splynx was able to deliver it. Your software has made our daily tasks more easy and visible. We really do have control over our processes invoicing, networking, messaging, etc. The CRM system is great to assign tasks to our field engineers, who can manage their own calendar.
One of the key aspects of our business was always our management software. Our company was developing own in house solution for a long time that matched exactly our needs and processes. But in a certain point, we found that support and further development are inefficient and decided to move to a commercial platform.
Splynx delivered us custom modules and development took around months in total. And then it took one month to migrate all our business processes and customers to the Splynx platform.
Reduced the time to connect a customer in two times and completely eliminated manual mistakes. After migration to Splynx, we got one central platform that resolved these tasks and provided us central IP address management, equipment tracking, and map of the network.
Now we have reduced the time for provision one customer two or three times compared to what was before Splynx deployment. Three years ago we were looking for software to manage our Mikrotik routers, that we deploy in the network of DSL operator. Splynx guys offered us custom development projects to manage our CPE devices - to block non-payers, manage Wi-Fi access, monitor usage.
The project was done quite quickly and as a result, we achieved better management of customer routers for suspension and remote access via the OVPN network for CPE management.
We are a small ISP, with around clients, and Splynx is changing our lives and making us work much smarter! I would like to take the opportunity to thank all of their team, and especially Chris here in South Africa. I am finally at a point where I am so very excited about this platform and it's having an amazing impact on our workload and integration requirements.
We will now, at last, be able to scale, by onboarding new clients faster and more effectively with less admin. Being a cloud hosted software, there is need for you to buy expensive servers and to spend money on their maintenance and monitoring. Just call us or email us and we will setup your account and configure your MikroTik routers in few minutes.
We can also upload the data of your existing customers for you. Managing a small to a large network of Internet Subscribers made easy for you. No matter how big your network of internet subscribers is. You can be a large internet service provider ISP or a restaurant owner providing free WiFi access to your customers. You can easily manage your internet subscribers through our cloud hosted ISP Management Software which is a Radius service on cloud. You don't need expensive servers at your end.
All you need at your end is one or more MikroTik routers depending upon your internet subscriber base and configure them to connect to our cloud hosted Radius service and we will take care of the rest. You can start creating data plans and start assigning them to your customers in no time. Create vouchers, generate invoices, track payments, track customer complaints using a very easy to use interface. Never leave a customer complaint unattended. Assign the complaints to your service personnel in few clicks.
Keep customers in loop by providing them the latest status of their complaints through SMS notifications. Generate various reports to analyze the available data. It not only helps to visualize location's progress but also can help improving the service. Seamless integration of our software with your existing website on your own domain name.
Provide your customers an access to a dashboard, which they can access through your own domain name on which they can check their account. API commands lets you create, update and delete accounts, login or logout desired account, get account summary, or even pull entire list of active accounts.
HotSpot user activity is updated each second on the screen and you can track Real-time changes in download, upload, bandwidth use and time being deducted from the customer accounts. Know all your free hotspots statistics: who is using it, how long, the number of logins per day, total time usage, bandwidth consumed.
HotSpot activity log stores actions performed by employees or customers, including sales, session start and stop, the time of incorrect login attempts etc. Control smartphones, tablets, laptops. Manage bandwidth, download and upload. No network changes, use your own WiFi hardware.
Customize login pages for WiFi locations. Collect customer satisfaction surveys. Provide coupons for completed surveys. Improve rank on TripAdvisor, Yelp etc. API: Integrate with third-party software. URL filtering and logging of visited websites. Internet plans per location. Decrease speed for expired users. Language editor with auto-language selection.
Get real-time statistics and usage reports.
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